Returns & Exchanges
Pasquale Bruni offers a complimentary return service for all online orders within 14 days of delivery, provided the jewelry is in its original condition with all security tags and packaging intact. We are committed to ensuring your complete satisfaction with our handcrafted Italian creations.
Initiate Your Request
Log into your account or visit our 'Order Status' page to request a Return Authorization Number (RAN) within 14 days of receiving your jewelry.
Prepare the Package
Carefully place the item in its original Pasquale Bruni box and secure it inside the shipping carton, ensuring all certificates and protective materials are included.
Affix the Shipping Label
Attach the pre-paid courier label provided with your original shipment to the outside of the box, ensuring any previous shipping labels are fully covered.
Ship and Track
Schedule a collection with the designated courier or drop off the package at an authorized location, then track your return through our portal until it reaches our atelier.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing